Refund Policy

At Style by Vistarkriya, we strive to provide the highest quality digital products and services. We understand that there may be situations where a refund is warranted, and we have established this policy to ensure a fair and transparent process for all our customers.

This Refund Policy applies to all subscription plans and digital products available on our platform. By subscribing to our services, you acknowledge that you have read, understood, and agree to the terms outlined in this policy.

1. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all new subscription plans. If you are not satisfied with our service for any reason, you may request a full refund within 7 days from the date of your initial purchase.

2. Service Unavailability

If our platform experiences significant downtime (exceeding 24 consecutive hours) that prevents you from accessing our services, you may be eligible for a prorated refund for the affected period. This does not include scheduled maintenance periods that have been announced in advance.

3. Technical Issues

If you experience persistent technical issues that significantly impair your ability to use our services, and our support team is unable to resolve these issues within a reasonable timeframe, you may be eligible for a refund. In such cases, our team will assess the situation and determine the appropriate refund amount based on the nature and duration of the issue.

Refunds will not be provided in the following situations:

• Requests made after the 7-day money-back guarantee period has expired.
• Cancellation of a subscription after the refund eligibility period. In such cases, your subscription will remain active until the end of the current billing period, but no refund will be issued.
• If you have violated our Terms of Service or engaged in any fraudulent or abusive behavior.
• If you have already used a significant portion of your download quota (typically more than 50% of your plan's download limit).
• For any additional services or add-ons purchased separately, unless explicitly stated otherwise at the time of purchase.
• If the service unavailability is due to factors beyond our control, such as internet service provider issues, force majeure events, or third-party service disruptions.

To request a refund, please follow these steps:

1. Submit a Refund Request: Contact our support team through the Contact Us page or email us at support@style.vistarkriya.com with the subject line "Refund Request."
2. Provide Required Information: Include your account details, the date of purchase, and a detailed explanation of why you are requesting a refund.
3. Review Process: Our team will review your request within 2 business days and may contact you for additional information if needed.
4. Decision Notification: You will be notified of the decision regarding your refund request via email.
5. Refund Processing: If approved, refunds will be processed within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Currency Conversion and Bank Fees

Please be aware that refunds are processed in the same currency as the original transaction. We are not responsible for any currency conversion fees or differences in the refunded amount due to exchange rate fluctuations.

Enterprise and Custom Plans

Refunds for Enterprise plans and custom solutions are handled according to the specific terms outlined in your service agreement. Please refer to your contract for details or contact your account manager for assistance.

Promotional or Discounted Subscriptions

For subscriptions purchased with promotional codes or special discounts, refunds will be based on the actual amount paid, not the original price of the subscription plan.