Frequently Asked Questions

Our Digital Products Platform is a centralized system for storing, managing, and distributing digital assets with automatic branding capabilities. It allows businesses to securely share digital content with their clients while maintaining brand consistency across all downloads.

Getting started is simple! First, create an account by clicking the "Register" button. Once registered, choose a subscription plan that fits your needs. After subscribing, you can immediately start browsing and downloading digital assets. If you're interested in uploading your own products, contact our team for seller privileges.

Our platform supports a wide range of digital file formats including PDFs, JPGs, PNGs, PSDs, AI files, EPS, PowerPoint presentations, and more. If you have specific file types not listed here, please contact our support team to check compatibility.

Yes! We offer a limited preview feature that allows you to browse available products and preview certain assets before committing to a subscription. This gives you a chance to explore our catalog and understand the platform's capabilities.

We offer several subscription tiers to meet different needs, from basic plans for individuals to comprehensive enterprise solutions. Each plan varies in terms of download limits, features, and pricing. Visit our Subscription page for detailed information on current plans and pricing.

Download limits are based on the number of individual files downloaded, regardless of file size. Each successful download counts as one unit against your plan's limit. Your download count resets at the beginning of each billing cycle. The dashboard shows your current usage and remaining downloads.

Absolutely! You can upgrade your subscription at any time from your account dashboard. When upgrading, you'll only be charged the prorated difference between your current plan and the new plan for the remainder of the billing cycle.

We accept major credit and debit cards including Visa, MasterCard, and American Express. For Indian customers, we also support UPI payments and net banking. Enterprise customers may request invoice-based payments with terms.

We offer a 7-day money-back guarantee for new subscriptions if you're not satisfied with our service. For refund requests, please contact our support team with your account details within 7 days of your initial purchase. Refunds are not available for partial subscription periods or for downloads that have already been used.

Our platform automatically applies your company branding to every file you download. This includes adding your logo, company name, and contact information to downloaded files. The branding is applied in a way that looks professional and integrated with the original design. You can customize your branding by uploading your logo and updating your company details in your profile settings.

Yes, you can customize basic branding elements through your profile settings. For more advanced customization options, such as specific placement or styling, enterprise plan subscribers can contact our support team to discuss tailored branding solutions.

Most file types support our automatic branding feature. However, some complex file formats may have limited branding capabilities. For example, executable files and certain specialized formats may not support visual branding. In these cases, we provide alternative methods such as accompanying branded documentation.

Our platform's core value is providing professionally branded assets. The automatic branding is applied to all downloads by default. Enterprise customers with specific requirements can contact our sales team to discuss customized solutions.

If you haven't uploaded a logo, the system will use your company name or username in a stylized text format for branding. For the best branding experience, we recommend uploading a high-quality logo through your profile settings.

If you encounter download issues, first check your internet connection and try again. If the problem persists, try using a different browser or clearing your browser cache. For continued issues, please contact our support team with details about the specific file and the error message you received, if any.

We take security seriously. All downloads are secured using encrypted connections (HTTPS). Each download link is unique and expires after a short period. We also implement access controls to ensure only authorized users can download specific files. Our platform is regularly audited for security compliance.

Yes, our platform is fully responsive and works on smartphones and tablets. You can browse, manage your account, and download files on any device. However, for the best experience with file previews and detailed dashboard analytics, we recommend using a desktop or laptop computer.

Our platform supports all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated to the latest version for the best experience and security. Internet Explorer is not fully supported due to its discontinued status.

There is no specific file size limit for downloads. However, very large files (over 1GB) may require a stable internet connection and could take longer to download. For extremely large files, we recommend using a desktop computer with a wired internet connection for the most reliable experience.

You can update your profile information by logging into your account and navigating to the "Profile" section. Here, you can change your username, email, company information, and upload or update your company logo. Changes to your email address may require verification.

Standard accounts are for individual use. However, our Business and Enterprise plans offer team functionality with multiple user accounts under a single organization. Each user gets their own login credentials while sharing the organization's branding and download limits. Contact sales for more information on team accounts.

If you've forgotten your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and we'll send you instructions to reset your password. For security reasons, password reset links expire after 1 hour.

You can cancel your subscription from your account dashboard under "Subscription Settings." Select "Cancel Subscription" and follow the prompts. Your subscription will remain active until the end of the current billing period. After cancellation, you'll still have access to your account but won't be able to download new files.

When you close your account, your personal information is anonymized after 30 days, in accordance with our Privacy Policy. Your download history and usage data are retained in aggregated form for analytical purposes but are not personally identifiable. If you require complete data deletion, please contact our support team specifically requesting GDPR-compliant account deletion.

Yes, we offer tailored enterprise solutions that can be customized to your organization's specific needs. These can include custom branding options, API integration, dedicated support, higher download limits, and specialized access controls. Contact our sales team to discuss your requirements.

We offer partnership opportunities for content creators and businesses interested in selling their digital products. Partners benefit from our secure infrastructure, automatic branding technology, and established user base. Please contact our business development team for information on becoming a content partner.

Yes, we offer white-label solutions for marketing agencies and design studios. This allows you to present the platform under your own brand to your clients. White-labeling options include custom domains, branded interfaces, and customized email notifications. Contact our sales team for pricing and details.

We provide volume discounts for organizations requiring high download volumes or multiple user accounts. These discounts are structured based on your specific needs and usage patterns. Contact our sales team for a customized quote.

Our Enterprise plan includes API access that allows for integration with your existing systems such as CRM, DAM, or project management tools. We also support SSO (Single Sign-On) integration with major identity providers. Our technical team can work with you to ensure smooth integration with your workflow.